Privacy Policy

815 Nexus Social ("we", "us", or "our") operates 815 Nexus Social (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

Information We Collect

How We Use Your Information

We use the information we collect to:

• Provide the Service: Authenticate users, manage workspaces, schedule and publish social media posts
• Process Transactions: Handle subscription payments, manage billing, process upgrades/downgrades
• Maintain Security: Detect and prevent fraud, abuse, and security incidents
• Improve the Service: Analyze usage patterns, develop new features, optimize performance
• Communicate: Send transactional emails, service updates, security alerts, and marketing communications (with consent)
• Provide Support: Respond to inquiries, troubleshoot issues, provide customer assistance
• Comply with Legal Obligations: Meet regulatory requirements, respond to legal requests
• Enforce Terms: Enforce our Terms of Service and other policies

Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for collecting and using your information depends on the data and context:

• Contract Performance: Processing necessary to provide the Service you've subscribed to
• Legitimate Interests: Improving our Service, preventing fraud, ensuring security
• Consent: Marketing communications, optional features (you may withdraw consent anytime)
• Legal Obligations: Compliance with applicable laws and regulations

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL
• Password Security: Passwords are hashed using bcrypt with strong salting
• Token Management: JWT tokens with short expiration times and secure refresh token rotation
• Access Controls: Role-based access control (RBAC) and least-privilege principles
• Database Security: Encrypted database connections and regular security patches
• Monitoring: Continuous monitoring for security threats and suspicious activity
• Regular Audits: Periodic security audits and vulnerability assessments

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to:

• Provide the Service and maintain your account
• Comply with legal obligations (e.g., tax records, audit logs)
• Resolve disputes and enforce our agreements
• Maintain backup and disaster recovery systems

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law. Backup copies may persist for up to 90 days.

Your Privacy Rights

You have the following rights regarding your personal information:

To exercise these rights, please contact us at support@example.com. We will respond within 30 days.

Cookies and Tracking

We use cookies and similar tracking technologies to:

• Essential Cookies: Maintain your session, authenticate you, remember your preferences
• Analytics Cookies: Understand how you use the Service and improve user experience
• Security Cookies: Detect and prevent security threats

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

Third-Party Services

Our Service integrates with third-party social media platforms (Facebook, Instagram, LinkedIn, X/Twitter). When you connect these accounts, you are subject to their respective privacy policies. We are not responsible for the privacy practices of these third parties.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at support@example.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we will provide prominent notice or obtain your consent where required by law. Your continued use of the Service after changes constitutes acceptance of the updated policy.